CUSTOMER CARE

Adoption Specialist

(704) 761-6389 Call or Text Option 1

When to Contact:

  •  Schedule a time to pick up your puppy
  •  Ask questions about how-to-adopt a puppy
  •  Get additional info about a puppy of interest
  •  Discuss details about your order
  •  Add options to your order
  •  Ask about financing options

Puppy Care

puppycare@charlottedogclub.com

(704) 761-6389 Call or Text Option 3

When to Contact:

  •  Return one of our follow up calls
  •  Ask feeding & care questions
  •  Ask any questions after receiving your puppy

The Club Address

1800 Amity Hill Rd
Cleveland NC 27013

(by appointment only)

The Club Commitment

It is our promise to put your puppies welfare as our top priority.  That is why we have 24 hour on-site team members to care for your puppy everyday. We are committed to ensuring your new puppy is healthy and ready to join your family. 

10 Year Health Guarantee

Offering our clients a memorable adoption experience; our 10 Year Health guarantee comes with every pup.  If there is something that later comes up as a hereditary or congenital concern, you will have the peace of mind in knowing that we will stand behind your puppy. Welcoming a new family member into your home is an exciting journey, and we want to provide you with the utmost confidence in your adoption.

Full Terms of Guarantee

Dedicated Partner Breeders

We value the trusting relationship we have with our partner breeders who share our dedication and commitment to providing clients with healthy and socialized puppies. The health & welfare of our puppies is the top priority. When we visit their homes, it warms our hearts to see their devotion to the exercise, socialization, and exceptional veterinary care of their dogs.

We have a zero-tolerance for substandard breeders.

Up to 10 Year Health Guarantee

Welcoming a new family member into your home is an exciting journey and we want to provide confidence when you take one of our fur-babies home!

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