Disclaimer

Registration Papers

All puppies on Charlotte Dog Club are adopted on behalf of our breeders. In some cases, we do not receive registration papers upon puppy acquisition. In most, we have all the registration papers we need within 60 days. In specific situations, breeders are unable to provide us the registration papers and we have no control over the outcome. If registration papers are very important to you, please, make sure we are in their possession prior to picking up your puppy. The majority of our customers acquire puppies as family pets and they don’t need registration papers. We’ll do our best to provide you with what we have promised.

Date of birth – DOB on registration papers are always correct. In cases when we are waiting for the papers, breeders give us approximate DOB that may not be always accurate.

Charlotte Dog Club has no affiliation with AKC, ACA, NPCR or CKC. We don’t take any responsibility for their actions or lack of actions.

Refunds

All refunds are processed within 15 days of the request and can take up to 10 days to post to your financial institution. We don’t give refunds for vet bills, pet returns as all sales are final. We only offer a replacement puppy as mentioned in our warranty policies.

Designer Breed Puppies

All our designer breed puppies are first-generation unless otherwise declared, meaning the mother and the father are purebred. Please, be aware of the fact that parents are not DNA tested. ACA does not require DNA on parents, so it is possible that there is another breed in further back generations although the mother and the father resemble breed and breed’s standard.

Coupons 

The Charlotte Dog Club does not have any coupons available

Adult Size & Weight Estimates

We are able to provide estimated adult weights on all dogs based on their parents’ size, breed history, litter’s size and age at 8 weeks. Designer breeds cannot be accurately estimated, especially those between a larger breed and a smaller breed. There are cases in which puppies may be smaller or larger than the estimates provided at adulthood. If weight and size are very important for you, choose a small dog breed.

Weight Guarantee & Use of the term “TEACUP” 

“Teacup” puppies are smaller breed puppies. They usually stay under specific weight at the full-grown size, but there is no guarantee. If you want a dog that stays within specific sizes, choose one that offers a specific weight guarantee. 

Hereditary & Congenital Disorders

All puppies that Charlotte Dog Club sells have been checked for specific disorders before leaving our club. The parents of the puppies have been checked to be free and clear of any disorders. Purchasing a small breed puppy includes the risk for disorders such as knee failures, hip failure, and liver failure. Although this risk is minimal, you need to understand that small breed puppies may have specific disorders due to their small sizes.

Photos

We take photos of our puppies when they are between 5 and 9 weeks of age. At times, we group puppies in order to diminish the number of listings that we may have. It is possible that we have many puppies, so we change the photos after each one sells as they look very similar, but with minor marking differences. To prevent any type of confusion, refresh your page before making a purchase. You may request a photo of the puppy once the puppy has arrived at the Charlotte Dog Club. If you notice any discrepancy at the time you pick up your puppy, notify our staff before you take possession of the dog. We take photos of our puppies when they are between 5 and 9 weeks of age. At times, we group puppies in order to diminish the number of listings that we may have. It is possible that we have many puppies, so we change the photos after each one sells as they look very similar, but with minor marking differences. To prevent any type of confusion, refresh your page before making a purchase. You may request a photo of the puppy once the puppy has arrived at the Charlotte Dog Club. If you notice any discrepancy at the time you pick up your puppy, notify our staff before you take possession of the dog.

Legal Jurisdiction

If you decide to buy your new puppy from Charlotte Dog Club, you’ll be asked to agree with our warranty policy in its entirety prior to checking out. As stated in our policy, you understand and agree that any civil action against Charlotte Dog Club must take place in the state of North Carolina.

Shipping Restrictions

Click here to review our Shipping Restrictions.

The Club Commitment

It is our promise to put your puppies welfare as our top priority.  That is why we have 24 hour on-site team members to care for your puppy everyday. We are committed to ensuring your new puppy is healthy and ready to join your family. 

10 Year Health Guarantee

Offering our clients a memorable adoption experience; our 10 Year Health guarantee comes with every pup.  If there is something that later comes up as a hereditary or congenital concern, you will have the peace of mind in knowing that we will stand behind your puppy. Welcoming a new family member into your home is an exciting journey, and we want to provide you with the utmost confidence in your adoption.

Full Terms of Guarantee

Dedicated Partner Breeders

We value the trusting relationship we have with our partner breeders who share our dedication and commitment to providing clients with healthy and socialized puppies. The health & welfare of our puppies is the top priority. When we visit their homes, it warms our hearts to see their devotion to the exercise, socialization, and exceptional veterinary care of their dogs.

We have a zero-tolerance for substandard breeders.

Up to 10 Year Health Guarantee

Welcoming a new family member into your home is an exciting journey and we want to provide confidence when you take one of our fur-babies home!