All puppies on Charlotte Dog Club are adopted on behalf of our breeders. In some cases, we do not receive registration papers upon puppy acquisition. In most situations, we have all the registration papers we need within 60 days. In specific situations, breeders are unable to provide us with the registration papers and we have no control over the outcome. If registration papers are very important to you, please, make sure we are in their possession prior to picking up your puppy. The majority of our customers acquire puppies as family pets and they don’t need registration papers. We’ll do our best to provide you with what we have promised.
Date of birth – DOB on registration papers are always correct. In cases when we are waiting for the papers, breeders give us approximate DOB that may not be always accurate.
Refunds are normally processed within 15 days of the request and can take up to 10 days to post to your bank account. We don’t give refunds for vet bills. All sales are final. We only offer a replacement puppy as mentioned in our warranty policies.
All of our designer puppies are the first-generation F1 unless otherwise declared, meaning the mother and the father are purebred. You can check out the ancestry tab to see specifics about your puppy’s parents. Please, be aware of the fact that parents are not DNA tested. It is possible that there is another breed in further back generations although the mother and the father resemble breed and breed’s standard.
We understand that sometimes puppies do not work out in their new home. If you are wanting to not keep your puppy, we ask that you do not take the puppy to an animal shelter, rescue group, or to anyone that will not give the puppy a permanent home. We ask that you contact us and we will cordinate a perminent family. We are NOT allowed to bring your puppy back to the club for disease prevention reasons. The goal of this program is to keep our puppies out of shelters and rescue groups. Charlotte Dog Club and your puppies new family are unable to offer any sort of monetary refund or reimbursment for this service. This is not an instant service, it may take some time for us to line up a perment home.
Adult Size & Weight Estimates
We are able to provide estimated adult weights on the puppies profile page, that is based on their parents’ size, breed history. Designer breeds can be hard to accurately estimate, especially those between a larger breed and a smaller breed (ex: mini Bernedoodle). There are cases in which puppies may be smaller or larger than the estimates provided weight. The Charlotte Dog Club does not guarantee adult weight.
Right of Refusal or Re-listing of Puppy:
The Charlotte Dog Club has the right to refuse an adoption to any person for any reason. If you do not have communication with us within 48 hours after adoption then the Charlotte Dog Club has the right to relist your puppy and your deposit will be forfeited . If you do not show up for your scheduled pickup and do not communicate with us within 24 hours, the Charlotte Dog Club has the right to re-list the puppy and your deposit will be forfeited.
Hereditary & Congenital Disorders
All puppies that Charlotte Dog Club sells have been checked for specific disorders before leaving our club. The parents of the puppies have been checked to be free and clear of any disorders. Adopting a small breed puppy includes the risk for disorders such as knee failures, hip failure, and liver failure. Although this risk is minimal, you need to understand that small breed puppies may have specific disorders due to their small sizes.
We take photos of our puppies when they are between 5 and 9 weeks of age. To prevent any type of confusion, refresh your page before making an adoption. You may request a photo of the puppy once the puppy has arrived at the Charlotte Dog Club on its date available. If you notice any discrepancy at the time you pick up your puppy, notify our staff before you take possession of the dog.
We do not allow you to switch your deposit until you have visited with your reserved puppy in person. At that point, if you realized it is not the right personality match then we will transfer your deposit to another puppy or we can hold your deposit for up to 1 year.
If you decide to adopt your puppy from the Charlotte Dog Club, you’ll be asked to agree with our warranty policy in its entirety prior to checking out. As stated in our policy, you understand and agree that any civil action against Charlotte Dog Club must take place in the state of North Carolina in Rowan County.
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