Since we will not be able to verify your ID in person we request a picture of the cardholder with a photo ID next to their face for verification. Along with a picture of the credit card (we only need to see the last 4 of the number and the name on the card in this photo).

If you are unable to pick up your puppy within 4 days talk to us about Puppy Preschool (if space is available). It is important for young puppies development to start training and socialization at a young age.

Yes. You can place a deposit on your puppy by hitting the button ” Reserve Now!” You can place a $400, refundable deposit to hold your puppy. When a deposit is made, the reserved puppy is removed from our website. We will hold the puppy for you at the Club, for free, up to 4 days past your puppy’s date available. If you are unable to pick your puppy up within that time frame, we ask that your puppy enters Puppy Preschool for training (ask associate for details and pricing).

If the nannies flight is delayed, the nanny will be in touch with the puppy’s parents to communicate an updated time of arrival.

PERSONAL NANNY FLIGHT | $999 / $1250

Your puppy will have their own personal nanny throughout the entire travel/flight experience that you can stay in contact with throughout the process. Your puppy will be the nanny’s carry on and will always be safe by their side. We will accommodate your schedule to the best of our ability. With the personal nanny experience, you can be rest assured that your puppy has one-on-one attention.

DRIVING DELIVERY | $1.50 PER MILE ROUND TRIP

One of the trusted team members of the Club will personally drive your puppy to your home or a public location that is convenient to meet. This service ensures that your puppy is always under the care of a trained team member and will be safely delivered to your door.

*Travel days and times will need to be pre-approved by driver and management.