Since we will not be able to verify your ID in person we request a picture of the cardholder with a photo ID next to their face for verification. Along with a picture of the credit card (we only need to see the last 4 of the number and the name on the card in this photo).
If you are unable to pick up your puppy within 4 days talk to us about Puppy Preschool (if space is available). It is important for young puppies development to start training and socialization at a young age.
Yes. You can place a deposit on your puppy by hitting the button ” Reserve Now!” You can place a $400, refundable deposit to hold your puppy. When a deposit is made, the reserved puppy is removed from our website. We will hold the puppy for you at the Club, for free, up to 4 days past your puppy’s date available. If you are unable to pick your puppy up within that time frame, we ask that your puppy enters Puppy Preschool for training (ask associate for details and pricing).
If the nannies flight is delayed, the nanny will be in touch with the puppy’s parents to communicate an updated time of arrival.
PERSONAL NANNY FLIGHT | $999 / $1250
Your puppy will have their own personal nanny throughout the entire travel/flight experience that you can stay in contact with throughout the process. Your puppy will be the nanny’s carry on and will always be safe by their side. We will accommodate your schedule to the best of our ability. With the personal nanny experience, you can be rest assured that your puppy has one-on-one attention.
DRIVING DELIVERY | $1.50 PER MILE ROUND TRIP
One of the trusted team members of the Club will personally drive your puppy to your home or a public location that is convenient to meet. This service ensures that your puppy is always under the care of a trained team member and will be safely delivered to your door.
*Travel days and times will need to be pre-approved by driver and management.
It is normal for dogs to be protective of their territory. Their territory can be your home or even your car, therefore, it can cause your current dog to be more on edge/defensive if they meet where your current dog is commonly socialized. It is best to introduce them in an area where your current dog does not frequently visit, like a neighbors yard.
Yes! You can certainly change your puppy’s name to anything you’d like.
It is important that you teach your puppy how to walk on a leash at a young age. We recommend that you walk your puppy using a harness, NOT a collar. A collar can put too much pressure on your puppy’s developing trachea. Do not leave your puppy unattended with his/her harness on, your puppy could potentially chew it off.
We strongly recommend crate training! We have available crate kits at the Club that you can pick up on adoption day.
The transitional period normally takes around 10 days, during that period your puppy may not want to eat well. The entire environment is new for him/her, from sights and sounds to smells. To make the adjustment easier, you should allow him/her to have plenty of rest time in a safe place; that is why a crate is important. Please, feed as we have directed in your care video and give us a call if your puppy is not eating enough or if he/she doesn’t have at least 2 bowel movements a day. A decline in your puppy’s health state can appear quickly. Our puppies’ health is our top priority.
