Our
FAQ

Yes, our site is secured, and your information is never shared. We use the same securities as Best Buy and other major companies in the United States. Please, visit our “Reviews” page to see testimonials from other customers related to the buying process. Furthermore, you have the possibility to contact the customers who have left their contact details in the testimonials.

You have the possibility to check the “Reviews” page and contact the customers that have left photos and their contact details.

We list our available puppies on our website. If you see their picture and the adopt button, it means they are available for purchase. Because of the high traffic, it is possible that a listing remains on the site after you’ve made a deposit. If you have any concerns, please, contact us.

1. The breeders from our network are USDA certified and inspected.
2. All our breeders have puppies vet checked and up-to-date with their shots.
3. All puppies’ parents are current on vaccines, health checked and free of any congenital defects.
4. Facilities are clean and available for inspection at any time.
5. All puppies are de-wormed every two weeks.
6. Puppies are raised with love and properly socialized.
7. Breeders have 5+ years of experience before we sell their first pup.

We have a carefully selected network of USDA and state licensed breeders. We have rigorous standards in selecting our breeders and we personally verify all our puppies to meet our breeding standards and conditions. We have our own streamlined tracking system to monitor puppies for hereditary and congenital disorders. We don’t use third-party brokers.

Prices are established based on various factors including the gender, the breeder’s price, the size, the look, etc. The price does not interfere with the health of our puppies. All our puppies are health checked by our veterinarians. Females are usually preferred by customers, so they may be higher in price.

Designer Cross puppies are very popular nowadays. All crosses or hybrids are F1, which means the parents are 100% full-blooded, producing 50/50 offspring. For example, a Morkie is created from a 100% Yorkie Father and a 100% Maltese Mother.

We sell hybrids such as:

Malti-Poo, resulted from the Maltese and the Toy Poodle.
Malti-Pom, resulted from the Maltese and the Pomeranian.
Shorkie, resulted from the ShihTzu and the Yorkie.
CavaPoo, resulted from the Cavalier Spaniel and the Toy Poodle.
Cava-Chon, resulted from the Cavalier Spaniel and the Bichon Frise.
YorkiePoo, resulted from the Yorkie and the Toy Poodle.
Teddy Bear, resulted from the  ShihTzu and the Bichon or the Maltese.
Chorkie, resulted from the Chihuahua and the Yorkie.

Every puppy has an internal number to identify them. This number appears on the receipt you receive and coincides with the time-stamped order. The photo of the order matches the puppy you chose and the internal ID.

Yes. The webcam can be run on any particular puppy if our kennel staff are available. The cost is $9.99, and the webcam runs for 15 minutes. If you put an order for a webcam, you may wait for our call or call us directly. If our team is busy, it can last until receiving a call. Please, be patient and allow the proper timing to benefit from the best service.

Puppies are picked up every Monday. They are bathed, groomed, and photographed on Tuesday mornings. New Puppies are usually listed on our site Tuesday afternoons. If you are looking for a specific breed and you cannot find it on our website, call us and we’ll let you know when we have it.

We guarantee certain puppies to stay under specific sizes in healthy and normal circumstances. If the puppy exceeds those sizes, you can return him and receive a full refund, excepting the value you paid for the shipping. The puppy must be returned in the exact condition you received him, without being spayed or neutered. Otherwise, the guarantee will be invalid. The return shipping must be covered by the customers. We can help you with the set up of a flight at a discounted rate.

Yes. All puppies listed on our website are at our facility in Cleveland, NC (the suburb of Charlotte NC). For listings that contains future dates, it means puppies will be available to be viewed according to the mentioned availability date. We are not a pet store and don’t have glass cages. We are not a petting zoo. We require our customers to sanitize when they come to see our puppies. We would be glad to set an appointment for you to see our puppies. Please, keep in mind that you can see up to three puppies per visit. The health of our puppies is our top priority.

All of our puppies are happy and playful. All the breeds we sell at Charlotte Dog Club are good with children. We don’t sell puppies with bad temperaments. All of our puppies are well socialized and play well with children of various ages.

All puppies listed on our website have an estimated range. We calculate these ranges according to their parents’ sizes, breed parameters, the weight of puppies, gender and so on. We are able to offer a weight guarantee for specific pups. This can be found on the pup’s listing with the specific weight. We give this guarantee based on the parents’ history if they have proven to have small puppies on a consistent basis. If your puppy’s weight is very important for you, please search for puppies with a specific guaranteed weight. For the other puppies, we offer estimates and cannot assure you about their sizes at adulthood. We usually create accurate estimates, but it is important to allow a margin of error.

Our puppy health and happiness are our main priorities. After deciding on the puppy that you want, click the Adopt Puppy button. You will be redirected to a page which shows you the charges and let you choose local, basic shipping or overnight shipping. Choose the shipping you want and click the Adopt Puppy button. You will be directed to the Order Confirmation page, agree to the terms and conditions and click the checkout button. Enter your information and make sure you give all contact phone numbers and a valid email address to receive the receipt and the flight information with your tracking number. We will contact you after the purchase and let you know which days puppies are flying. We strive to find the best flight for you and send you the tracking number, so you can know where your puppy is at all times. The puppies fly on Delta Airlines V.I.P. Cargo. Bring your ID and cell phone with you at the airport because we give your name and cell phone number to the airlines. **Important: If you are the purchaser and delegate another person to pick up your puppy, that person needs a signed and dated statement of release. They need to bring the signed document releasing the care of the puppy to them.

The sum covers the vet checks, shots and shot records. If you are traveling across state lines and need a health certificate, please, ask for it at the time of pick up. The certificate contains your personal information and needs to be signed after placing the order. An interstate health certificate is not required for the owner to transport the puppy across state lines, but it can be provided by us. It contains the same information as your receipt.

Purchasing the microchip involves the insertion of it and the actual microchip. Register your microchip by clicking on the pet key box at checkout.

Protecting your security is important to us.  If the order has conflicting information, we may request a picture of the cardholder with a photo ID next to their face for verification.  If Facetime is an easier option, we may require a picture of the credit card showing only the last four digits.

If your billing information is different from your shipping information, we require you to fill out and fax or email us an authorization form. This is required by the credit card company on any orders larger than $200.

The transition period takes about 10 days and it can cause a level of stress in your pup. The entire environment is new for him, from sights and sounds to smells. To make the adjustment easier, limit playtime with children, avoid leaving him in a confined area for long periods, watch and feed him carefully. Feed him every 2-3 hours, including throughout the night. Give him yogurt, Cesar’s soft food, Royal Canin hard food and chicken rice combination. A decline in your puppy’s health state can appear quickly. Hold your pup in Children Pack’n’Play Pens. A puppy’s normal temperature is 102, so they are used to being very warm. Find the warmest part of your house and put your pup there. After the first 10 days of adjustment, there is no need for such intense watching. If you need any other information, please contact us. Our puppies’ health is a priority for us.

We strongly recommend the Pup Pee Poo Palace! It is a great tool that brings immediate results. For more information, please visit www.puppeepoopalace.com.

For all Pup Pee Palace orders with a shipment, a $20 sum will be added for the UPS shipment. All shipments are delivered via UPS ground and may arrive after your puppy arrives.

Basic shipping – Your puppy receives the first available day and flight we find after handling priority puppies. You cannot choose the day of your puppy’s flight. If you need a flexible arrival date, we recommend you choose the priority shipping. Priority Shipping – Your puppy will receive the first flight available which takes priority over basic shipping. You can change the day of the flight to one of our other flight days to accommodate their schedule. We do not hold the puppy for an extra period of time. VIP Shipping – Your puppy has a personal concierge throughout the entire process. Customers have direct contact with their puppy’s concierge. Your puppy can fly on any day that best accommodates your schedule. We usually fly your puppy on a direct flight, if available. Your puppy is transported to the airport while receiving the full attention of the concierge.

During the flight, puppies are kept in a controlled environment, in a pressurized area of the plane, at 72 degrees. Transport to and from the aircraft is made with airport transport vans (78 degrees). Click on the link to find out more information about Delta Airline Cargo Facilities: https://www.deltacargo.com/FacilitiesSearch.aspx.

As mentioned previously, Charlotte Dog Club has no control over the flights. We do our best to find the best flight for your puppy. We don’t have control over delayed or canceled flights due to the weather. There are situations in which flights are late, but they still arrive. Avoid accusing the airline company of theft or tell us is a scam because of a delayed flight. Your puppy’s health is our priority. Airlines don’t fly puppies over certain temperatures because they want to make sure puppies are safe and healthy during the flights. You’ll receive from us an email with the flight info, including the tracking and flight number to know exactly where your puppy is. Please, check the flight status before leaving your home. For more information, please visit the site of the company which transports your puppy – www.deltacargo.com or www.aacargo.com.

Yes. The Hold button on the website allows you to place a $200/$400, non-refundable hold on your puppy that comes off the final balance. When a deposit is made, the reserved puppy is removed from our advertising websites. The deposit is non-refundable in order to filter the customers. Relisting a puppy on the advertising websites involves additional costs for us. **IMPORTANT** If you want a specific puppy, but you don’t want to hold him, you may risk losing him. If the puppy is purchased online anytime prior to your arrival, we cannot do anything for you.

Avoid giving your new puppy any vaccines within the first 14 days of arrival. Your puppy comes up-to-date with all vaccines and doesn’t need any vaccine for at least two weeks. Please, keep in mind that your puppy needs time to adjust. Avoid any additional stress on him.

We provide medications that diminish the risk of catching intestinal parasites. Albendazole and Marquis are oral medications used to control parasites. Albendazole is effective against giardia, roundworms, hookworms, and whipworms. Marquis is effective against coccidia. The medications don’t need to be refrigerated before you use them. Shake well the syringe with blue tape which contains Albendazole prior to use it. Give your pup after a meal one full day after arrival and continue for 5 days. Use 0.1 ml AM & PM per pound of body weight. Use Marquis in the skinny long syringe without blue tape for 7 full days after arrival. Give 0.2 ml per pound of body weight, shake well before administering it on a full stomach. Give entire syringe via a single dose. Neomycin is in a 3 ml syringe with a clear and yellow tint liquid and is used to control intestinal bacterial buildup such as Campylobacter. Use 0.1 ml per pound of bodyweight AM and PM for 7 days. All the three medications should be administered after a meal and after being well-shaken.

Marquis and Panacur are oral medications that reduce the likelihood of intestinal parasites. We use them to prevent parasites in case the puppies’ immune system is at risk during the transition period. Panacur is effective against giardia, roundworms, hookworms, and whipworms, while Marquis is effective against coccidia. These medications don’t need refrigeration. Shake them well before their usage. Shake the 2 inc taller container of Panacur and administer it orally to your puppy after a meal two full days after arrival. Continue the medication for 5 days using 0.25 ml per pound of body weight once a day. If your puppy weighs 2 lbs, give him 0.5 ml once a day for 5 days. Give Marquis to your puppy for 10 full days after arrival. Use 0.2 ml per pound of body weight. Shake it in the skinny long syringe, no blue tape and administer it on a full stomach. Give entire syringe via a single dose.

Generally, symptoms like a cough or sneeze tend to be misdiagnosed. Green discharge or lethargic mood may indicate a serious problem, otherwise, it is only a common irritation caused by the change of the environment. We recommend using a Nebulizer if your vet agrees or Azithromycin (Zithromax), Doxycycline or Cephalexin because they have good results. You can rent a Nebulizer from us, with a $75 deposit that you receive back once it returns to us. Click Rent Nebulizer from the “Warranty” page.

For non-emergency concerns, please use doctorpup.com. If you have an emergency, please call us at 740-469-2445 immediately. Please, keep in mind that taking your pup into an Emergency Vet Hospital means that you assume all costs! We do not cover vet bills resulted from Emergency Care. Sometimes, we are able to provide a simple remedy to a situation which may cost a lot of money at a veterinarian. Be aware that early detection is the key to prevent negative situations.

Generally, small-town vets are the best and they are more inexpensive. You can find a good one through recommendations. You can search reviews sites like yelp.com to find a veterinarian in your area and see reviews from customers. Important! Don’t use Banfield Hospitals and VCA Hospitals. Your warranty will be void if you take your pup to Banfield or VCA. There are lots of misdiagnoses, over medicated and extremely high vet bills at these hospitals.

Every pup under 2 lbs, especially Yorkies and Maltese need 1 CC of Karo Syrup every 2-4 hours. Please, use baby food right after the arrival of your puppy. Providing your pup with baby food involves giving him one full syringe of baby food every hour, including at night. If you have to resort to this feeding, call us. Depending on the size of your dog, the feeding may be different. Karo or Corn Syrup is used in order to increase the blood sugar level. If you notice your pup is sluggish and lethargic, give him some Karo Syrup. If this happens, please give us a call. If your puppy runs for several minutes, he is likely to consume his energy and to deal with a sugar crash. Small puppies need 1 cc of Karo Syrup every 2-4 hours in addition to eating. Keep the syrup in the diet until the puppy eats 20-30 pieces of dry food every 2-4 hours. You can also mix Karo in the water.

Royal Canine Mini Starter Baby Doll Hard Food.

Be aware that puppies are like babies and need to be fed every 2 to 3 hours. Furthermore, small breeds are different than larger breeds, so they need to be handled differently. Allow your pup to have 24/7 access to their food. Over-eating is rare among small breeds and usually doesn’t happen until a year of age. In addition to their hard food, it is recommended to give your pup rotisserie chicken, Dannon Activia Yogurt, Puppy Cesar’s Soft Food, Raw Ground Beef, Honey and Caro Syrup to entice your pup to eat. Sometimes, small breed puppies deal with the loss of their appetite because of the change of their environment. Please, keep in mind that the encouragement you give your pup during the transition is not causing bad habits. We recommend a high protein diet that has proven to have effective results during the transition period.

The objective is to get your puppy to eat dry food as soon as possible. If you need help regarding the feeding schedule for your pup, please let us know. Provide your puppy with dry food and water on a constant basis. Keep in mind that, the more active he is, the more he should be eating and drinking. We recommend Cesar Soft Food, which is wet food and entices your pup to eat the dry food. Depending on the size, it is advisable to mix ¼ or ½ of Cesar’s packet with a handful of dry dog food. If your puppy gets accustomed to this type of food to eat the dry food, he should eat every 2-3 hours of this mixture. Karo or Corn Syrup is used in order to keep a normal blood sugar level. If you notice your pup is lethargic, gives him Karo Syrup and contact us to inform about his state of health. It is also possible that your pup has a sugar crash if he is very active and consumes his energy. Small puppies need to have 1 cc of Karo Syrup every 2-4 hours in addition to eating. Keep in mind you should give Karo Syrup to your puppy until he starts to eat at 20-30 pieces of dry food every 2-4 hours. You can also mix Karo in the water. Baby food is used after the arrival before your puppy gets accustomed to the dry food. Give a full syringe of baby food every hour, including at night (give your puppy 2-3 syringes of baby food twice a night). Depending on the size of your dog, the feeding can vary.

The Club Commitment

It is our promise to put your puppies welfare as our top priority.  That is why we have 24 hour on-site team members to care for your puppy everyday. We are committed to ensuring your new puppy is healthy and ready to join your family. 

10 Year Health Guarantee

Offering our clients a memorable adoption experience; our 10 Year Health guarantee comes with every pup.  If there is something that later comes up as a hereditary or congenital concern, you will have the peace of mind in knowing that we will stand behind your puppy. Welcoming a new family member into your home is an exciting journey, and we want to provide you with the utmost confidence in your adoption.

Full Terms of Guarantee

Dedicated Partner Breeders

We value the trusting relationship we have with our partner breeders who share our dedication and commitment to providing clients with healthy and socialized puppies. The health & welfare of our puppies is the top priority. When we visit their homes, it warms our hearts to see their devotion to the exercise, socialization, and exceptional veterinary care of their dogs.

We have a zero-tolerance for substandard breeders.

Up to 10 Year Health Guarantee

Welcoming a new family member into your home is an exciting journey and we want to provide confidence when you take one of our fur-babies home!