Our
FAQ

Yes, our site is secured your information is never sold. We use authorize.net for our credit card filter to ensure security for our clients. Please, visit our “Reviews” page to see testimonials from other customers related to the adoption process.

One way to prove that we are not a scam it that we accept major credit cards as a form of payment. You have the security of your credit card company. Scammers will normally accept wires, money orders or gift cards as payment. Please visit our google reviews and see some of our happy clients.

Our website is always live and up-to-date. Our website is integrated into our POS system,  as soon as adoption or deposit happens on of our puppies the profile will automatically be removed.

-We have an up to 10-year health Guarantee

1. Our Partner breeders are spontaneously visited and inspected by us and the USDA or State.
2. Parent breeders go through a veterinarian exam before every breeding to ensure they are in top health.
3. All puppies’ parents are current on vaccines, health checked and free of any congenital defects.
4. Our partner breeders are clean to have an open-door policy with us.
5. All puppies are de-wormed every two weeks and up to date on vaccinations.

6. Our partner breeders have a documented exercise program for puppies and parents.

We are a network of professional breeders. We are all either state and/or USDA license and inspected. Our partner breeders have to go through an interview and inspection by the owners of the Charlotte Dog Club and by their Veterinarian to ensure that all of our partner breeders are top quality and put animal welfare as their top priority.

The puppies are priced based upon their size, color, and conformation. The price does not interfere with the health of our puppies. All our puppies are health checked by our veterinarian.

Designer puppies are very popular due to their adorable features. Designers can also be called crosses or hybrids. Our designers  are F1’s unless otherwise specified, which means the parents are 100% full-blooded, producing 50/50 offspring. For example, a Morkie is created from a 100% Yorkshire Terrier and a 100% Maltese.

 

Every puppy has an internal number to identify them called a microchip. They are microchipped before their photo is taken. This chip number is printed on the receipt.

You are able to request a video of a puppy only if it is in the “available know” status. You are unable to request a video for a litter that is upcoming. Please allow us up to 24 hours to email you the video. Requesting the video does not reserve the puppy for you.

Puppies are listed on our site through the week if you are looking for something specific we recommend checking it every day.

We base the estimated adult weight of the puppy based on the parent’s weight. If you click on the ancestry tab then it will tell you specifics about the puppy’s parents. keep in mind that sometimes puppies may get bigger or smaller than their parents.

The puppies that are in the status “Available know” are at our club in Cleveland NC. The puppies that are available on a later date are still with our partner breeder and will come to the club for their adoption on the posted date. If you would like to come to the club and visit with our puppies then you can visit with up to 3.

Most of our puppies are well suited for children, we focus on breeding pups that have great temperaments and will make great family pets. We will be glad to speak to you in person to help ensure that you are adopting a puppy that is right for your family. Keep in mind the age of your child and the adult size of the puppy.

The puppies that we adopt are a little to young to be housebroken, we are partners with a great company PetKey. If you choose to enroll your pup’s microchip then you will have lifetime access to the dog training team and they will guide you step by step ensure a quickly trained puppy.

After deciding on the puppy that you want, click the burgundy banner that says”Click here to start the adoption button. You will be redirected to a page that shows you the charges and let you choose additional items that your puppy might need. You will be directed to the order page, fill out the boxes and click confirm the order. We will contact you after we have received your order and schedule pickup or travel arrangments.

Registering your pet’s microchip links (YOU), the pet parent, to your pet and identifies you as your puppies owner, it also ensures that you can be contacted immediately once your lost pet is found. Once registered, you will be provided with 24/7 support and you can update your pet’s registration at any time via your secure online account.

Since we will not be able to verify your ID in person we request a picture of the cardholder with a photo ID next to their face for verification.  Along with a picture of the credit card (we only need to see the last 4 of the number in this photo).

The transitional period normally takes around 10 days, during that period your puppy may not want to eat well. The entire environment is new for him, from sights and sounds to smells. To make the adjustment easier, you should allow him/her to have plenty of rest time in a safe place, that’s why a crate is important. Please feed as we have directed in your care video and give us a call if your puppy isn’t eating enough or if he doesn’t have at least 2 bowel movements a day. A decline in your puppy’s health state can appear quickly.  Our puppies’ health is our top priority.

We strongly recommend crate training!  We have available crate kits at the club that you can pick up on adoption day. Petkeys team of dog trainers will be glad to help guide you on how to crate train your new puppy

It’s important that you teach your puppy how to walk on a leash at a young age. We recommend that you walk your puppy using a harness, NOT a collar. A collar can put to much pressure on your puppies developing trachea. Do not leave your puppy unattended with his harness on, your puppy could potentially chew it off.

PERSONAL NANNY FLIGHT | $700

Your puppy will have its own personal nanny through the entire travel/flight experience that you can stay in contact with throughout the process. Your puppy will be the nanny’s carry on and will always be safe by their side. We will accommodate your schedule to the best of our ability. With the personal nanny experience, you can rest assured that your puppy has one-on-one attention.
*Short-nosed pups are eligible for this options ex: French Bulldogs, Shih Tzu.

One of the trusted team members of the club will personally drive your puppy to your home or a public location that is convenient to meet. This service ensures that your puppy is always under the care of a trained team member and will be safely delivered to your door.
*Travel days and times will need to be pre-approved by driver and management.

If the Nannies flight is delayed then the Nanny will be in touch with the puppies parents to communicate an updated time of arrival.

Yes. You can place a deposit on your puppy by hitting the button ” Click here to start adoption” You can place a $400, non-refundable deposit to hold your puppy. When a deposit is made, the reserved puppy is removed from our website.

When you adopt your puppy he/she will be up to date on all vaccinations. It is important that you finish out the vaccinations. Puppies will continue to get vaccinations until around 16 weeks of age. Show your Veterinarian the vaccinations that we have administered. They will be printed on the invoice your veterinarian will advise you when the next vaccinations should be administered.

You will be sent home with some preventative meds. Follow all directions on the take-home paper and call us if you have any questions.

Safeguard is a dewormer. We will send you home with predosed syringes to administer. It is good practise to do a preventative round of dewormer with ever there is an environmental change. Give entire syringe oraly, refer back to take home video on how to properly administer.

When puppies change environments it is very stressful. When pup are under stress their immune system drops and they can be more susceptible to things such as coughing or sneezing. Oftentimes the pups will get better on their own as their immune system stabilizes (that’s why we send you home with Probiotics). Green discharge or lethargic mood may indicate a serious problem. If your puppy concerned about your puppy call us or your veterinarian.

If you believe something is wrong with your puppy then you are to notify us ASAP. Keep in mind that we do not reimburse for vet bills, we will be glad to advise you to the best of our ability. Please read our health warranty over in its entirety.

Generally, small-town vets are the best and they are more educated. You can find a good one through recommendations. You can search for reviews on google and see what other customers are saying. We do not recommend large chain hospitals we have seen are lots of misdiagnoses, over medicated and extremely high vet bills at these hospitals. We do not cover any warrantee claim from Banfield Pet Hospitals. We have made this decision because our clients have had disappointing experiences with them in the past and we want all four puppies to have a positive Veterinarian experience.

Abide by our recommended feeding. in addition to that: 1 hour after meals, you need to syringe your new puppy 9cc (3syringes) of just baby food/karo. Specific directs will be on your care video and on your take-home sheet.

Royal Canin Small breed puppy or Medium breed if you are adopting a Mini Goldendoodle, Mini Bernedoodle, or a Mini Sheepadoodle.

Be aware that puppies are like babies and need to be fed every 2 to 3 hours. Furthermore, small breeds are different than larger breeds, so they need to be handled differently. Allow your pup to have 24/7 access to their dry kibble food. Over-eating is rare among small breeds. In addition to their hard food, it is recommended to give your pup rotisserie chicken, Yogurt, to entice your pup to eat. Sometimes, small breed puppies deal with the loss of their appetite because of the change of their environment. Please, keep in mind that the encouragement you give your pup during the transition is not causing bad habits. We recommend a high protein diet that has proven to have effective results during the transition period.

During the transitional period (first 10 days) we would like it if you fed the puppy the way we fed him/her at the club. after that time you can start the transition. Start with 75% royal canin with 25% new food for 3 days. Next 50% Royal Canin with 50% new food for 3 days. Next 25% Royal Canin with 75% new food for 3 days. We also recommend placing your puppy on a prebiotic during the change in food because oftentimes a change in diet can affect their little bellies.

The Club Commitment

It is our promise to put your puppies welfare as our top priority.  That is why we have 24 hour on-site team members to care for your puppy everyday. We are committed to ensuring your new puppy is healthy and ready to join your family. 

10 Year Health Guarantee

Offering our clients a memorable adoption experience; our 10 Year Health guarantee comes with every pup.  If there is something that later comes up as a hereditary or congenital concern, you will have the peace of mind in knowing that we will stand behind your puppy. Welcoming a new family member into your home is an exciting journey, and we want to provide you with the utmost confidence in your adoption.

Full Terms of Guarantee

Dedicated Partner Breeders

We value the trusting relationship we have with our partner breeders who share our dedication and commitment to providing clients with healthy and socialized puppies. The health & welfare of our puppies is the top priority. When we visit their homes, it warms our hearts to see their devotion to the exercise, socialization, and exceptional veterinary care of their dogs.

We have a zero-tolerance for substandard breeders.

Up to 10 Year Health Guarantee

Welcoming a new family member into your home is an exciting journey and we want to provide confidence when you take one of our fur-babies home!